CallOne GmbH was founded in 2010 and offers its customers high-quality cloud-native business telephony. In addition to an AI-based voicebot, the offering includes a variety of interfaces for integration into the customer's own IT landscape.
Zendesk Integration
To seamlessly connect the call centre solution to the popular ticket and customer service system Zendesk, we developed a real-time middleware that runs on virtually any server environment with zero latency. To meet real-time requirements, larger workloads were moved to the background without compromising the user experience.
RTR Reports
What the Bundesnetzagentur is for Germany, for Austria that's the Rundfunk und Telekom Regulierungs-GmbH (RTR for short). In order to meet the regulatory requirements for telephone number allocation in Austria, we developed a tool for CallOne that enables the necessary notifications to be made quickly, conveniently and completely paperless.